NuuTel

Last Updated: 21st December 2025

At NuuTel, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (www.nuutel.com) and purchase our eSIM data plans.

1. Important Information and Who We Are

NuuTel is the “Data Controller” for the purposes of the UK General Data Protection Regulation (UK GDPR). This means we are responsible for deciding how we hold and use personal information about you.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, billing address, and telephone number.
• Technical Data: IP address, login data, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us. (Note: We do not store full credit card details; these are processed by our secure third-party payment processors).
• Device Data: EID and IMEI numbers (required to provision your eSIM).

3. How We Collect Your Data

We use different methods to collect data from and about you:

• Direct Interactions: You provide data by filling in forms on our site, creating an account, or communicating with us by email.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.
• Third Parties: We may receive data from technical service providers and payment processing platforms (e.g., Stripe, PayPal).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

• Performance of a Contract: To register you as a new customer and deliver the eSIM data plan you purchased.
• Legitimate Interests: For our business interests (e.g., managing our relationship with you, improving our website, and preventing fraud), provided your interests and fundamental rights do not override those interests.
• Comply with Legal Obligations: To comply with UK tax, accounting, or telecommunications laws.
• Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications via email. You have the right to withdraw consent at any time.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below:

• Service Providers: Third-party vendors who provide IT, system administration, and payment processing services.
• Telecommunications Carriers: Mobile network operators required to provision and activate your eSIM data services globally.
• Professional Advisers: Lawyers, bankers, auditors, and insurers.
• Government Bodies: HM Revenue & Customs and regulators if required by law.

6. International Transfers

NuuTel provides global eSIM services. To provide data connectivity in specific countries, your data (such as your eSIM identifier) may be transferred to and processed by telecommunications carriers outside the UK and the European Economic Area (EEA). Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax purposes in the UK).

9. Your Legal Rights

Under the UK GDPR, you have the following rights:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data (the “right to be forgotten”).
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data (data portability).
• Right to withdraw consent.

If you wish to exercise any of these rights, please contact us at info@nuutel.com.

10. Cookies

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of the NuuTel website may become inaccessible or not function properly.

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

Contact Details:

• Company Name: NuuTel Ltd
• Website: www.nuutel.com
• Email Address: info@nuutel.com